Frequently asked questions
Everything you need to know before you start recovering missed calls.
How fast does the customer get a message after a missed call?
The default target is about 5 seconds after we receive the missed-call event. Actual timing depends on your telephony provider's webhook and the messaging channel, so we don't promise hard real-time delivery.
Which channels are supported?
SMS (Twilio), WhatsApp (Twilio, Wazzup or GREEN-API), Telegram bots and MAX bots. Telegram and MAX bots can only write to customers who have already started a chat with your bot, so phone-based recovery uses SMS or WhatsApp.
Will the AI make up prices or availability?
No. The assistant is restricted to the services and price notes you configure. When it doesn't know, it says a team member will confirm and can hand the conversation over to a human.
What happens if a customer replies STOP?
Opt-out is detected before any AI processing. The lead is marked Do-Not-Contact, pending messages are cancelled and no further automatic messages are sent.
How is revenue calculated?
Potential revenue uses the estimated value of recovered leads. Actual revenue only counts conversions and payments you record. We never present estimates as earned money.
How does billing work?
Plans are monthly and paid securely through Platega (bank cards, SBP and other methods available to your country). Your subscription activates automatically as soon as the payment is confirmed. You can upgrade, downgrade or cancel anytime in Billing.
How does renewal work?
Before your period ends we remind you, and you renew in Billing in one click. There is no automatic charge; if you don't renew, the plan pauses after a short grace period.
Do I need technical skills to set it up?
No. After payment a short setup asks about your business, services and hours, then you connect your own channel by pasting its credentials. We test the connection and configure webhooks automatically wherever the provider allows it.
What if the AI assistant is temporarily unavailable?
The assistant automatically switches between several AI services, subject to their quotas and availability. If none can answer, the customer's message is still saved, an optional holding message is sent and the conversation is handed to your team — no lead is lost.
Can I cancel anytime?
Yes. Cancel in Billing and your plan stays active until the end of the paid period. You can resume before it ends.
How do I contact support?
Write to us on Telegram: @ap1xxxxxx (t.me/ap1xxxxxx). We help with setup, channels and billing.